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I Want to Become a Patient

ivo.es Patient Advice I Want to Become a Patient
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How to Receive Treatment at the IVO

Any* citizen with cancer or a certified oncological suspicion can apply to be a patient at the Instituto Valenciano de Oncología.

As it has an agreement with the Public Health System, patients do not have to assume any costs for their treatment.

There are two ways to apply for assistance as a patient in the IVO:

Directly at the IVO

All you have to do is contact the centre in person, either by phone or by sending an online application form.

Asking your Doctor

Through the referral of any doctor who participates in the health departments of the Conselleria de Sanitat Universal i Salut Pública and is involved in the oncological process (specialists or primary care).

What is the process like

1.

Application

The process begins. Our Admissions staff will process your application. 

2.

Admission

A unit of specialists from the Conselleria de Sanitat Universal i Salut Pública reviews the documentation provided.

3.

Deadline

The Conselleria has a maximum period of 3 days to issue its response. If no reply is received, the application will be automatically considered to be authorised due to administrative silence.

4.

First Visit

When the application is approved, the IVO staff contacts the patient to arrange the first medical appointment.

Required Documentation

To start the admission process and become a patient of the IVO, all you need to do is provide proof of identification (Spanish ID card) and proof that you have public health coverage (Health Care card, known as “SIP”). In addition, you must provide an oncology report issued by a doctor confirming the suspicion that you are suffering from cancer.

Spanish ID Card or Passport

An identification document, such as a Spanish National Identity Card (DNI) or a passport.

SIP

The SIP card, which certifies the level of public health benefits that each citizen is legally entitled to receive.

Oncological Report

A document issued by a medical practitioner confirming the suspicion of cancer.

Start the Procedure Online

To become a patient of the IVO, you must provide an accredited suspicion of cancer by means of a medical report issued by a doctor. If you have the necessary documentation, you can start the procedure now. 

Preguntas frecuentes

The Valencian Institute of Oncology is a concerted center that collaborates with public health through a concerted action agreement. Anyone who needs medical oncology care can be treated at the IVO. However, under this concerted action agreement, the procedure for being a patient in our hospital varies according to the circumstances of each patient. If the person is a resident of the Valencian Community, is in possession of the SIP health card that accredits the level of public benefits and has medical documentation that confirms the cancer suspicion, they can request to be treated at the IVO and will not have to bear any cost for their treatments. According to the concerted action agreement that the IVO maintains with the Ministry of Universal Health and Public Health of the Valencian Community, they must be people with oncological problems who reside and form part of the protected population of the health departments of the Valencian Community with coverage public health in accordance with the provisions of Law 3/2003, of May 28, on Cohesion and Quality of the National Health System and development regulations, and Decree 3/2015 of July 24, of the Consell, by which universal access to health care in the Valencian Community is regulated. Any other person who is not included in the previous point may also request to be treated in the IVO, but the procedure is different. You can go to the IVO Admissions department, call 96 111 4000 or contact electronically. Regarding care for displaced persons, action will be taken in accordance with the provisions of current state regulations, in the community regulations for the coordination of Social Security Systems and in the bilateral agreements signed by the Spanish State in matters of health care.

People who are part of the protected population of the health departments of the Valencian Community with public health coverage, have two ways to request assistance at the IVO: - Directly at the IVO, by submitting an application at the UDCA (New Patient Admission) service located on the ground floor of Building D of the IVO hospital complex in Valencia. It is also possible to submit the request online through this form or by calling 96 111 4000. - Through the referral of your doctor. You can be referred through any physician involved in the oncology process, or specialist in family and community medicine People who are not part of the protected population of the health departments of the Valencian Community with public health coverage can also apply to be patients of the IVO, but the procedure is different. To do this, you can go to the IVO Admissions department, call 96 111 4000 or contact electronically.

Yes, as long as you have prior authorisation from your health insurance provider

As soon as your referral is authorised. If you have any questions or queries, you can contact us at (+34) 961 114 090 / (+34) 961 114 091. The referral request must be answered within a maximum of 2 working days. If you do not receive a reply, your request will be assumed to be authorised due to administrative silence.

We will call you to inform you and give you an appointment as soon as the authorisation is processed. The Conselleria's deadline is 3 working days from the time you pass through the registry. If you do not receive a reply, your application will be automatically assumed to be authorised due to administrative silence.

The health department to which you belong will have to make an assessment in order to decide on your case; if you have been given an appointment, we recommend that you go to that appointment.

People who are or have been patients of the IVO can request the clinical documentation they need. In addition, first-degree relatives (with prior authorisation) may also request them, havign provided the family record book. Requests can be made either in person or online through the IVO Patient Portal. More information on how to request documentation from the IVO online

People not residing in the Valencian Community (Spain) who are not covered by the Spanish public health service, can request to be treated at the IVO through their private health insurance company. Please contact your insurance company to find out about your medical coverage. If you need any other information, our telephone number is (+34) 961 114 000.

Comprehensive Cancer Treatment

The IVO accompanies cancer patients at all stages of their illness, from early diagnosis, in vivo and in vitro, to treatment and, in some cases, palliative care. This holistic approach to the oncological process guarantees much more humane treatment and a higher rate of efficacy

Early diagnosis

Diagnosis in vivo and in vitro

cirugía robótica Ivo

Cancer Treatment

Palliative Care

Medical Services

The IVO's specialisation in oncology allows for a service structure organised by care areas classified according to the type of tumour

Tumour Committees

The committees are the ultimate expression of multidisciplinary medicine. They are made up of expert physicians from the main oncological specialities.

Become a patient

Our staff from the Admissions service is in charge of processing the request for registration of new patients in the IVO. Please enter your name, phone number and email so that we can contact you and start the process.