Quick access to useful information and services for patients
The IVO's Emergency Room
The IVO's Emergency Service provides comprehensive emergency care for hospital patients 24 hours a day.
This service is staffed by a team of doctors, nurses and assistants who are highly specialised in oncology patient care and who have the support of all the medical units of the IVO.
- Building A, entrance on Calle Joaquín Ballester
- Calling (+34) 961 114 000
- Always Open
On their first visit to the IVO, patients must bring their ID card, their Valencian Healthcare card (SIP), and go to the UDCA (Admission of new patients), located in Building D.
On subsequent visits to the IVO, patients can go directly to the locations where they have been sent for their appointment.
Admissions and Information
The UDCA is the Clinical Documentation and Admissions Unit, the service that manages the relationship between patients and the hospital.
It is also responsible for processing the admission process for new patients, making this process as quick and easy as possible for those who come to the hospital.
It is located on the ground floor of Building D (New Building) of the IVO hospital complex located at Calle Profesor Beltrán Báguena, number 8, Valencia.
Basic rules of the Valencia Hospital Complex
The main objective of the team of professionals working at the IVO is to offer you the best care at all stages of your oncological process.
Medical assistance:
- Medical assistance is provided in the outpatients’ consultation rooms, operating theatres and diagnostic units from 8am to 5pm from Monday to Thursday and from 8am to 3pm on Fridays.
- The rest of the time, the Emergency Service provides care, along with the Intensive Care Unit and the other local doctors from the different specialities. The Emergency Service operates 24 hours a day.
Medical Visits During Admission
During admission, you will receive a daily visit from the ward’s medical staff who, at the indicated times, will inform you of the progress of your illness. For non-medical consultations, you may contact the nursing staff.
Diet
The medical staff will determine your diet or give you a choice from a menu, depending on your case. It is recommended that you do not keep valuables on you during your hospital stay.
The IVO’s Intensive Care Unit (ICU) attends to patients who require continuous monitoring and special care.
It operates 24 hours a day and has modern equipment, specialist doctors and a nursing team. It is, therefore, not necessary for companions to remain in the hospital while their relatives are in this unit.
It is important to leave a contact telephone number so that the family member can be reached.
The ICU’s visiting hours are from 12:30 to 13:00h and from 19:30 to 20:00h.
In the Inpatient Unit visits are allowed throughout the entire day, but it is advisable that they take place in the afternoons so as not to interrupt the hospital’s functions.
We recommend that a maximum of 1 companion per patient be in the rooms in order to respect the peace of the other hospitalised patients.
The rules do not allow pets or plants to be brought into the hospital.
We recommend that a maximum of 1 companion per patient be in the rooms in order to respect the peace of the other hospitalised patients.
As a healthcare user, there is a set of rights and duties that are granted through the Patient Rights and Information Act, which will be given to the patient and his/her relatives at the beginning of the hospital stay.
The patient will receive understandable, adequate information prior to any surgical intervention or diagnostic or invasive therapeutic procedure that entails relevant risks to his/her health.
The patient will express his/her acceptance and agreement, in writing, through the Informed Consent form. The doctor in charge must obtain the informed consent form, which may be freely withdrawn by the patient at any time.
At the Patient Advice and Liaison Service (PALS), the Advance Directives Document is available to users. In this way, the patient will be able to express the instructions that must be taken into account regarding medical actions when the circumstances do not allow him/her to freely express his/her will.
For further information: see this PDF of the IVO’s “Hospitalised Patient Guide” or contact the Admissions Service at (+34) 961 114 000.
Medical Services
The IVO's specialisation in oncology allows for a service structure organised by care areas classified according to the type of tumour
Tumour Committees
The committees are the ultimate expression of multidisciplinary medicine. They are made up of expert physicians from the main oncological specialities.