How can I become an IVO patient?
The Valencian Institute of Oncology is a concerted center that collaborates with public health through a concerted action agreement. Anyone who needs medical oncology care can be treated at the IVO. However, under this concerted action agreement, the procedure for being a patient in our hospital varies according to the circumstances of each patient.
If the person is a resident of the Valencian Community, is in possession of the SIP health card that accredits the level of public benefits and has medical documentation that confirms the cancer suspicion, they can request to be treated at the IVO and will not have to bear any cost for their treatments. According to the concerted action agreement that the IVO maintains with the Ministry of Universal Health and Public Health of the Valencian Community, they must be people with oncological problems who reside and form part of the protected population of the health departments of the Valencian Community with coverage public health in accordance with the provisions of Law 3/2003, of May 28, on Cohesion and Quality of the National Health System and development regulations, and Decree 3/2015 of July 24, of the Consell, by which universal access to health care in the Valencian Community is regulated.
Any other person who is not included in the previous point may also request to be treated in the IVO, but the procedure is different. You can go to the IVO Admissions department, call 96 111 4000 or contact electronically.
Regarding care for displaced persons, action will be taken in accordance with the provisions of current state regulations, in the community regulations for the coordination of Social Security Systems and in the bilateral agreements signed by the Spanish State in matters of health care.
Who can become an IVO patient?
People who are part of the protected population of the health departments of the Valencian Community with public health coverage, have two ways to request assistance at the IVO:
– Directly at the IVO, by submitting an application at the UDCA (New Patient Admission) service located on the ground floor of Building D of the IVO hospital complex in Valencia. It is also possible to submit the request online through this form or by calling 96 111 4000.
– Through the referral of your doctor. You can be referred through any physician involved in the oncology process, or specialist in family and community medicine
People who are not part of the protected population of the health departments of the Valencian Community with public health coverage can also apply to be patients of the IVO, but the procedure is different. To do this, you can go to the IVO Admissions department, call 96 111 4000 or contact electronically.
Can I use my private insurance to go to the IVO?
Yes, as long as you have prior authorisation from your health insurance provider
My hospital has referred me to the IVO. When will they call me?
As soon as your referral is authorised. If you have any questions or queries, you can contact us at (+34) 961 114 090 / (+34) 961 114 091.
The referral request must be answered within a maximum of 2 working days. If you do not receive a reply, your request will be assumed to be authorised due to administrative silence.
I submitted an application to the IVO to become a patient. When will I know if I have been authorised by my health department?
We will call you to inform you and give you an appointment as soon as the authorisation is processed. The Conselleria’s deadline is 3 working days from the time you pass through the registry. If you do not receive a reply, your application will be automatically assumed to be authorised due to administrative silence.
I submitted an application to the IVO to become a patient. When will I know if I have been authorised by my health department?
The health department to which you belong will have to make an assessment in order to decide on your case; if you have been given an appointment, we recommend that you go to that appointment.
I would like to request medical reports or copies of radiodiagnostic tests carried out at the IVO. How can I request documentation?
People who are or have been patients of the IVO can request the clinical documentation they need. In addition, first-degree relatives (with prior authorisation) may also request them, havign provided the family record book. Requests can be made either in person or online through the IVO Patient Portal. More information on how to request documentation from the IVO online
I am a foreigner. How can I become an IVO patient?
People not residing in the Valencian Community (Spain) who are not covered by the Spanish public health service, can request to be treated at the IVO through their private health insurance company. Please contact your insurance company to find out about your medical coverage. If you need any other information, our telephone number is (+34) 961 114 000.