{"id":32145,"date":"2022-04-18T15:23:58","date_gmt":"2022-04-18T15:23:58","guid":{"rendered":"https:\/\/www.ivo.es\/current-patients\/patient-portal\/"},"modified":"2022-06-09T10:28:34","modified_gmt":"2022-06-09T10:28:34","slug":"patient-portal","status":"publish","type":"page","link":"https:\/\/www.ivo.es\/en\/patient-advice\/current-patients\/patient-portal\/","title":{"rendered":"Patient Portal"},"content":{"rendered":"\t\t
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Calendar of Appointments<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Consult the calendar of past and upcoming appointments<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Reports<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Download discharge and hospitalisation reports<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Manage Appointments<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Confirm or request a change to your medical appointment<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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From Anywhere<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With the IVO Patient Portal application, available on iOS and Android, you will be able to access all the services from anywhere with your mobile phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Frequently Asked Questions about the IVO Patient Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I download the app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The IVO Patient Portal app is available for download on smartphones for iOS and Android platforms.\u00a0<\/p>

To download the app on iOS, click here<\/a><\/p>

To download the app on Android, click here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to register to access my space as a patient?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you need to identify yourself as an IVO patient in order to access your appointment history, confirm your next appointments or request a change to your appointment, among other things. To do this, the patient portal will ask you to enter an e-mail address and your IVO medical history number.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot my password. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On the home screen of the application, click on the link, Forgot your password?\u00a0<\/em>A new screen will open asking you to enter a new password of your choice to access the patient portal and your e-mail address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to see my medical records. Where can I see them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The IVO patient portal currently allows you to download emergency, hospitalisation and discharge medical reports. If you wish to access any other documentation, you can request it from the History<\/em> tab and click on the Request Other Documentation<\/em> button.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSome of my profile data is incorrect. How can I change it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In the Profile<\/em> tab, you can check your details and request a change if you find that any of them are incorrect by clicking on the Update Profile<\/em><\/p>

link. You can change your date of birth, your telephone number, and your address if you find any errors.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have registered, but I have not received any e-mails to verify my account.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The process of sending the verification e-mail is automatic, but it is likely that, depending on your email server, our verification email will be stored in your spam or promotions folder.\u00a0<\/p>

Also, it should be noted that this verification link expires after ten minutes. So, it is possible that the solution is to generate a new one. To do this, log in with your e-mail address and password in the patient portal and a new verification e-mail will be sent to the specified e-mail address.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The IVO’s Online Space for Patients<\/p>\n","protected":false},"author":1,"featured_media":26775,"parent":32137,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-32145","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/pages\/32145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/comments?post=32145"}],"version-history":[{"count":1,"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/pages\/32145\/revisions"}],"predecessor-version":[{"id":32146,"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/pages\/32145\/revisions\/32146"}],"up":[{"embeddable":true,"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/pages\/32137"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/media\/26775"}],"wp:attachment":[{"href":"https:\/\/www.ivo.es\/en\/wp-json\/wp\/v2\/media?parent=32145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}